Privacy Notice

Your personal data or requested information may be used for: i) identifying and building a database of clients and users; ii) prospecting clients; iii) preparing applicable civil and/or commercial contracts; iv) compiling records; v) marketing, advertising, and commercial prospecting; vi) fulfilling the Company’s purpose and objectives; vii) informing you of changes or updates to our policies and guidelines; viii) marketing, advertising, and public relations; ix) identifying people entering the premises for security and internal administration; x) administering, monitoring, and controlling the internet network provided within the facilities, including access management, information security, preventing misuse, and compliance with internal acceptable technology use policies; xi) registering and identifying visitors, guests, suppliers, and users’ companions for security, internal control, and compliance with operating policies; and xii) administrative, accounting, and tax management arising from services provided, including electronic invoicing, periodic charges, direct debits, automatic renewals, and recurring billing under the services contracted.

For security, access control, and the protection of people and facilities, the Company may request that you voluntarily present official identification when entering (sensitive information). The data on that identification may be recorded exclusively for internal control purposes. The identification may be held temporarily during your stay and returned when you leave. It will never be retained as collateral or used for purposes other than those stated here.

By entering the premises at calle Héroe de Nacozari 25B, Colonia Centro, Querétaro, Querétaro, C.P. 76000, and/or using https://www.krow.com.mx/ and/or connecting to the network at those premises, you authorize the Company to use and automatically process the personal data and information you provide, which will form part of the database for the purposes described above.

The Company may request the following sensitive information: a) Full name, RFC (Federal Taxpayer Registry number), and CURP (Unique Population Registry Code); b) Company or corporate name; c) Proof of address; d) Age; e) Phone number; f) Sex; g) Marital status; h) Occupation; i) Date of birth; j) Email address; k) Tax address; and l) Identity verification (INE voter ID, passport, and/or immigration status).

The Company’s facilities may have video surveillance systems and access control mechanisms for security. Images and records obtained will be used exclusively to safeguard people, secure the facilities, and comply with applicable internal and legal provisions. Recordings may only be shared with competent authorities in response to a duly substantiated and justified legal request.

The Company may provide internet access and technology resources within its facilities as part of the services offered. It is strictly prohibited to use the Company’s internet network or technology infrastructure to:

Your information and personal data will be processed and stored under the strictest security measures to guarantee confidentiality and reasonably prevent improper use or disclosure. All people responsible for processing Personal Data at the Company have signed an agreement to keep confidential any Company information or information held by the Company that they access through their duties. Databases containing Personal Data are safeguarded within the Company. Electronic databases allowing remote access may only be accessed by Company personnel or service providers authorized by the Company.

Under Article 37 of the Law and Article 68 of its Regulations, the Company may disclose and transfer your Personal Data when: I. The transfer is provided for in a law or treaty to which Mexico is a party; II. It is necessary for medical prevention or diagnosis, healthcare, medical treatment, or management of health services; III. It is made to controlling, subsidiary, or affiliated companies under common control, a parent company, or another company in the same group operating under the same internal processes and policies; IV. It is necessary under a contract entered into or to be entered into in the User’s interest between the Company and a third party; V. It is necessary or legally required to safeguard a public interest or procure or administer justice; VI. It is necessary to recognize, exercise, or defend a right in a judicial proceeding; or VII. It is necessary to maintain or fulfill a legal relationship between the Company and the User.

The Company may transfer your personal data to subsidiary or affiliated companies in the same corporate group for the purposes described above. In these cases, the Company will take all necessary measures to request adequate protection of your Personal Data under applicable regulations and this notice. Except in the cases mentioned, the Company will not transfer clients’ personal data to third parties without the data subjects’ prior consent.

At any time, you have the right to Access, Rectify, and Cancel your personal data and Object to its processing (“ARCO Rights”), or revoke consent so it is no longer used. To exercise these or other rights under the Law and its Regulations, send your request to hi@krow-work.mx or visit the office at the address in the first paragraph of this Privacy Notice and complete the corresponding form. A response will be provided through the same channel as the request, within the time periods and terms established by the Law.

Your request must include: 1. Your full name and address and/or another contact method for the response; 2. Proof of identity using valid official identification (a printed or electronic simple copy), such as a voter ID, professional license (cédula profesional), or passport; 3. If represented, a simple power-of-attorney letter bearing your handwritten signature (printed or electronic simple copy) and valid official identification for both parties; 4. A brief description of the Personal Data for which you wish to exercise ARCO Rights, including instructions for modifications and any other information or document that helps locate your data.

The Company reserves the right to change this Privacy Notice at any time. Changes to the current notice will be published on the Company’s website.

If you do not object to processing under this notice and provide information in person or digitally, you are considered to have read, understood, and consented to these terms. If you disagree, you should not provide personal information or use these services.